Introduction:
In the fast-paced world of engineering and construction, managing field service operations efficiently is crucial for success. For one leading Australian company, the challenge was managing customer orders without CRM integration, leading to inefficiencies, manual work, and lost revenue opportunities. Enter Zoho Field Service Management (FSM), a game-changer that revolutionized their operations.
Integrated Solutions for Seamless Operations:
With Zoho FSM, the company integrated CRM, Invoicing, Payroll, and Accounting, streamlining their processes and eliminating manual work. Online work order management replaced paper-based job cards, reducing errors and increasing efficiency.
Tangible Gains:
In just 3 months, the company saved over 380 technician hours and $186,000 in additional recommendations. Zoho’s auto-scheduling feature saved an additional 186 hours of travel and unproductive time. Back-end payroll and invoicing time were reduced by 200 hours, leading to a 26% increase in profit and 8% top-line growth.
Improved Customer Experience:
By automating processes, customer paperwork was automatically delivered, and recommendations were converted into opportunities and quoted promptly. This resulted in higher customer ratings and improved customer retention.
Laying the Foundation for Growth:
With improved efficiency and profitability, the company experienced improved staff morale, laying the foundation for future growth and success.
Join the Zoho Wagon:
Raven Labs, as a Zoho Partner, invites all field service-based businesses—construction, HVAC, engineering, electrical, plumbing—to join the Zoho wagon for integrated solutions. Experience the transformation and supercharge your field service operations.
Contact Raven Labs:
Website: ravenlabs.com.au
Phone: +61 432 913 392
Email: info@ravenlabs.com.au
Conclusion:
Zoho FSM has proven to be a game-changer for this Australian engineering/construction company, delivering tangible results, improving customer experience, and laying the foundation for future growth. Join the Zoho wagon today and transform your field service operations!
