Effective Date: January 2025

Raven Labs is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.ravenlabs.com.au. Please read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

We collect both personal and non-personal information from you to provide and improve our services. The types of information we collect include:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Any other information you voluntarily provide when filling out forms or contacting us.

b. Non-Personal Information

  • IP address
  • Browser type
  • Operating system
  • Pages viewed and the time spent on our Site
  • Referring website
  • Cookies and similar tracking technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our website.
  • To improve and personalise your experience on our Site.
  • To communicate with you, including responding to inquiries and sending updates.
  • To process transactions, if applicable.
  • To comply with legal obligations.
  • To analyse and improve the performance and usability of our Site.
  • To prevent fraudulent activity and ensure the security of our systems.

3. How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • Legal Obligations: We may disclose your information if required to do so by law or if we believe that such action is necessary to comply with legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about your browsing activities. Cookies help us enhance your user experience by:

  • Remembering your preferences.
  • Analysing website traffic and trends.
  • Delivering relevant advertising.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Site.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Your Privacy Rights

Depending on your location, you may have certain rights under privacy laws, including:

  • The right to access the personal information we hold about you.
  • The right to request corrections to your personal information.
  • The right to request the deletion of your personal information.
  • The right to opt out of receiving marketing communications.

To exercise these rights, please contact us at privacy@ravenlabs.com.au.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@ravenlabs.com.au

By using our Site, you consent to this Privacy Policy. Thank you for trusting Raven Labs with your information.